We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The case management is great."
"The robotic process automation has increased the confidence of business users."
"It's a good tool for workflow automation."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"Fast prototyping."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The solution has very helpful technical support."
"It can integrate anywhere, and you can make any kind of workflow."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"It is a stable solution...It is a scalable solution."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"It is a scalable and a stable platform."
"Learning materials, such as online courses, are readily available."
"The simplicity is great."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"This is an expensive solution."
"The pricing model needs to be improved. Right now, it's too expensive."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"UI needs improvement."
"The initial setup takes time."
"This is a quite expensive product."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The basic reporting system is rather static."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The licensing for this solution, with respect to the user, needs to be improved."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"They should reduce the solution's cost and make it more affordable for buyers."
"The solution is very expensive."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our Pega BPM vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.