We performed a comparison between Symantec Endpoint Security and SentinelOne Singularity Complete based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities. SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration.
Service and Support: Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support. Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency.
Ease of Deployment: Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment. Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team.
Pricing: The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable. Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives.
ROI: Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment. SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements.
"We have FortiEDR installed on all our systems. This protects them from any threats."
"NGAV and EDR features are outstanding."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"The price is low and quite competitive with others."
"The product detects and blocks threats and is more proactive than firewalls."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"Offers good protection against ransomware."
"SentinelOne gives us visibility into various high-level vulnerabilities on every gateway on the network. It helps us prevent vulnerable devices from being compromised. We primarily use Singularity for its EDR functions. We're happy with that."
"The solution is easy to set up."
"The best part of the agent is that users can't remove or disable it, so endpoints will be safe. I can control it from the portal. I can see when it's updated and I can push updates from the portal. The greatness of SentinelOne is that our end-users don't see anything to do with the agents. Some of them don't even know it's on their laptops. And that's a good thing."
"The ability to get queries by pressing the "tab" button is a plus for SentinelOne."
"The solution can search for hidden and dormant threats on encrypted traffic in your environment."
"The protection and management provided by SentinelOne is good."
"The terminating or killing remediation process that they use is top-notch. Pretty much anything that is even remotely malicious gets blocked by it within seconds. That is important for us. We have thousands of endpoints with tens of thousands of users. It is hard to do good security for that many people without some kind of automated detection and response. That is what SentinelOne does for us. It helps us automate that process."
"SEP, the entire suite of components, provides good endpoint protection."
"The product has been quite stable."
"The solution detects malware very well."
"The installation was very easy."
"I like the firewall and the intrusion prevention features, and just the basic anti-malware and anti-virus seems to be pretty effective as well."
"With Symantec, I always know this tool will be reliable and with the latest protection."
"The feature I find most useful is the console for reporting."
"Can detect and prevent attacks that are exploring common software vulnerabilities."
"We'd like to see more one-to-one product presentations for the distribution channels."
"I haven't seen the use of AI in the solution."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"Detections could be improved."
"The dashboard isn't easy to access and manage."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"I would like to see category-based web filtering."
"We need to analyze the threats and make decisions based on that, so the analytics could be better at analyzing exactly where the threats are coming from."
"It seems like they are doing a lot with their automatic updates. They can maybe slow down the actual release cycle to make it easier to deploy the most recent and then do it using the live update. They can continue to work on that because trying to get agent changes through change management platforms and get approvals and testing can be quite difficult."
"I would appreciate seeing the browser extension react more effectively to events, going beyond mere detection."
"I would appreciate it if they would consider providing a comprehensive vulnerability assessment report that goes beyond just application vulnerabilities."
"Improvement seems necessary, especially with the focus on enhanced support."
"They have tiers of support like most companies do. For the first three years, we had the top tier of their support and we would get a response from a technician quickly. We didn't have many things we had to ask of them. They would be very quick. We are now one tier down from that. The SLA for us is no longer within an hour or two. It's within half a day or something like that. As far as if I do ask a question of them, it is a little slower than what it used to be. I understand that we're at a lesser tier, but sometimes it feels like that could be a little better. I have to preface that by specifying that we're no longer paying for their top tier support."
"The way Singularity Complete handles blocking external mass storage is annoying because it is so difficult to unblock single endpoints."
"It is only available to use on computers with higher-end specs."
"There was an administrative feature, which was available in the previous version, which has been removed. We would like that feature to be added again."
"In the next release of this solution, I would like to see more to do with malware, encryption technology, and controlling mobile devices."
"I would like to see improvements in the anti-virus and the device control features."
","
"The solution could be more secure and scalable."
"There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation."
"It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful."
More SentinelOne Singularity Complete Pricing and Cost Advice →
SentinelOne Singularity Complete is ranked 2nd in Endpoint Protection Platform (EPP) with 177 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews. SentinelOne Singularity Complete is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, ThreatLocker Protect and Wazuh, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Trend Micro Deep Security and Cortex XDR by Palo Alto Networks. See our SentinelOne Singularity Complete vs. Symantec Endpoint Security report.
See our list of best Endpoint Protection Platform (EPP) vendors.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.