We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is easily configurable and has a good developer society online, available for any issues from the backend."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"The most recent addition of SAM Premium is a game changer for many organizations."
"We have found change management and CMDB to be very useful."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The utilization of AI in ServiceNow needs enhancement."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The pricing of the solution could be better. It's a bit high."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 212 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.