We performed a comparison between ServiceNow and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is that this is a Cloud solution."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"Very good incident management, chain management and problem management features."
"It's great to do statuses or to review tasks."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The two most valuable features are the portal and reporting."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"I do not like the user interface."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The solution's user experience could be improved concerning its UI and portals."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The utilization of AI in ServiceNow needs enhancement."
"It needs better integration with other tools like Jira."
Earn 20 points
ServiceNow is ranked 1st in Help Desk Software with 212 reviews while TeamSupport is ranked 42nd in Help Desk Software. ServiceNow is rated 8.4, while TeamSupport is rated 7.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas TeamSupport is most compared with . See our ServiceNow vs. TeamSupport report.
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