We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have found change management and CMDB to be very useful."
"The workflow capability for easy setup is powerful."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"You can do rapid development across multiple platforms."
"The initial setup of Temenos Quantum was easy."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"We can use a single channel to create an interface for iOS, Android, and other channels."
"You can build your own customized, native, mobile applications in an efficient matter."
"I like the complete, professional social site."
"The most valuable feature is usability. You can develop components inside it and reuse them in different parts of your application, wherever needed. You can replicate them. There's also a Quantum Fabric on the back end, which provides a middle layer between your database and the third-party systems you need to integrate. It also provides the integration to handle all sorts of exceptions and timeouts on the Fabric. This makes it easy to troubleshoot errors coming from third-party APIs."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"I have a problem with the way the solution's price is calculated."
"One thing I don't care for is the reporting and the way it functions."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"If you have advanced questions, technical support often doesn't know the answer."
"Performance could be improved."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"We would like to have widgets for graphs and analytics, as well as the integration of machine learning."
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"When developing our application, we also encountered certain issues related to delays and time-consuming builds."
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
"Temenos Quantum is not quite stable yet."
"One area where Temenos Quantum could improve is in the flexibility of widgets and additional libraries."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Temenos Quantum is ranked 19th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Temenos Quantum is most compared with OutSystems and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
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