We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."ServiceNow provides quite good insights about what is happening in the organization."
"Good stable and scalable solution."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"If you stick to the out-of-the-box solution, it's an easy setup."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"The Workflow feature is the most valuable."
"It has an excellent capability to integrate different access points."
"The most valuable features are the health tree and the alerts that tell us what's going on from a glance at the dashboard. As far as showing us where the problems are, what's useful is that it gives us suggested solutions to fix them, so that's helpful."
"The value from vROps, from a traditional sense that we had, is the visibility into the back-end, to know when we are having issues with VMs before it actually becomes an end user issue."
"The most valuable feature is performance monitoring. It's much easier to show problems to users. If someone comes and says, “My server is slow,” I can show them exactly what's happening with the server over time and at that exact moment as well."
"It is easy to use from its deployment architecture to use cases. It is straightforward for customers to use. It's a good product and better than the earlier versions."
"The analysis features available with it allow us to do very high-level, enhanced root-cause analysis on events and issues that arise."
"It is easy to see when something has gone wrong. We just have to go in and fix it. The reduced time it takes to spot and fix an issue has improved my organization. It saves the amount of resources that we use to fix an incident"
"vROps was the only tool which we found which was capable at the time to create customized dashboards."
"It gives the real-time info that we need to diagnose any problems that we have with our VDI infrastructure."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"I have a problem with the way the solution's price is calculated."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"I would like to see Advanced Intelligent Automation."
"ServiceNow's mobile app should be seamless and it is not right now."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It's a little expensive compared to other tools."
"The only problem we have is monitoring of the disk space used by the program."
"It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution."
"The biggest room for improvement would be the customizability of the alerting function. The emails that come through are somewhat difficult to tailor along with the information contained within them and how they are laid out."
"When you are at your lowest, support is pretty bad. They ask you dumb questions but when you come to second and upper service desk, it is much easier and much better to talk to and resolve the issue."
"We would like easier customer reporting, because to do customer reports, we have to do a lot of programming."
"I would like to see a full RESTful API for everything and PowerCLI modules that interact with more of the different features. It doesn't have a complete API set and it's not a complete PowerCLI module yet. I'd love to see that developed more, to be able to interact with other applications and automation."
"We have an Enterprise Plus license, so there's a long list of stuff that you get with the Enterprise Plus license, and I'd like to see a better integration of all the vRealize components."
"If I had a container solution deployed on top of a VMware infrastructure, or outside as well, it would be really helpful."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
