We compared Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
The Arctic Wolf Managed Detection and Response system is praised for its comprehensive threat detection abilities, proactive approach to security, and expert guidance. On the other hand, CrowdStrike Falcon Complete is appreciated for its advanced threat detection capabilities, quick incident response times, and proactive protection against cyber threats. Key differences include Arctic Wolf's user-friendly interface and CrowdStrike's extensive visibility into network activities. CrowdStrike's efficient deployment process is highlighted, while Arctic Wolf's customer service and support receive high praise. Areas of improvement for Arctic Wolf involve better integration and customizable reporting options, while CrowdStrike users seek enhancements in system compatibility and scanning efficiency. Ultimately, both solutions provide positive returns on investment, improved security, and efficient incident response times for users.
Features: Arctic Wolf Managed Detection and Response is valued for its comprehensive threat detection, real-time monitoring, proactive security approach, and user-friendly interface. CrowdStrike Falcon Complete stands out for its advanced threat detection, extensive network visibility, and seamless integration with existing security tools.
Pricing and ROI: In terms of setup cost, users have provided feedback on their experience with Arctic Wolf Managed Detection and Response, while CrowdStrike Falcon Complete offers a fair pricing structure with reasonable setup costs. The licensing process for CrowdStrike is straightforward, ensuring ease of use for customers., Arctic Wolf Managed Detection and Response offers a positive ROI with successful outcomes, improved security, and reduced risks. Users value its effective and efficient service. CrowdStrike Falcon Complete also provides a highly positive ROI with significant returns and improved security. Users praise its effectiveness in preventing cyber threats and value its comprehensive monitoring and real-time alerts. Both solutions offer cost-effective ROI.
Room for Improvement: Arctic Wolf Managed Detection and Response users have mentioned the need for better integration with existing security tools, more customizable reporting options, and improvements in user interface and ease of use. They also expressed the desire for faster response times and proactive threat hunting capabilities. CrowdStrike Falcon Complete users have identified areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats. They highlighted the challenges with compatibility and the importance of faster response times. Users also emphasized the need for improved scanning efficiency and accuracy, as well as enhanced visibility into identified threats.
Deployment and customer support: The reviews for Arctic Wolf Managed Detection and Response highlight that the time required for deployment, setup, and implementation varied among users. Some reported spending three months on deployment and an additional week on setup, while others mentioned a week for both. In comparison, the reviews for CrowdStrike Falcon Complete emphasize the need to consider the context in which terms like deployment, setup, and implementation are used. For example, if a user mentioned spending three months on deployment and an additional week on setup, both timeframes should be taken into account. However, if a user mentioned needing a week for both deployment and setup, these terms likely refer to the same time period., The customer service of Arctic Wolf Managed Detection and Response is highly appreciated for prompt and efficient assistance, while CrowdStrike Falcon Complete's customer service is praised for being exceptionally helpful, responsive, and efficient.
The summary above is based on 56 interviews we conducted recently with Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"Binary Defense has a human service department that provides live monitoring for our systems."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"The tool's most valuable feature is its ease of implementation."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"They provide useful quarterly updates."
"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."
"The product provides integrations with several different SaaS applications."
"The real-time response features are valuable for us."
"The solution is user-friendly."
"CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management."
"Its ease of use is valuable. Nothing is left to you."
"The overwatch module is the most valuable feature of CrowdStrike Falcon."
"What's most valuable about CrowdStrike Falcon Complete as an endpoint security solution is that it provides different features against malware outbreaks. The solution is also cloud-based so it offers flexibility in terms of managing it. It's also easy to deploy the agent and you can deploy it through CrowdStrike, your CloudStrike console, or you can take that agent out and you can use different solutions to deploy it through your group policy, your SSCM, or any asset management tool."
"The response service is the most valuable as it frees up our IT staff to focus on other tasks."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"I would like to get more reports from Binary Defense about what they're blocking."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"I would like to see more frequent check-ins with our security status."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It will be helpful if the dashboard is more granular."
"In the future, I would like to see a summary report."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"We need an easier way to audit and act on agents."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"They could probably expand on their integration tools. They can integrate with more security tools."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"An MDM, Mobile Device Manager, should be added in the next release."
"The initial setup was slightly complex although it's an easier solution."
"Instead of a single dashboard with an overload of information, I favor a more user-friendly approach with an interactive dashboard."
"The analysis of the investigation of the incident could be easier."
"The solution could use an on-demand scan feature."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better."
"We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while CrowdStrike Falcon Complete is rated 8.6. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". Arctic Wolf Managed Detection and Response is most compared with Red Canary, Huntress, Adlumin Security Operations Platform, Microsoft Defender Experts for Hunting and SentinelOne Vigilance, whereas CrowdStrike Falcon Complete is most compared with Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR, Red Canary and Huntress. See our Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete report.
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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
