We compared Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
Secureworks Taegis ManagedXDR is praised for its customer service and positive ROI, while CrowdStrike Falcon Complete receives accolades for its advanced threat detection capabilities and efficient deployment process. However, users suggest that Taegis ManagedXDR could benefit from performance enhancements and more flexibility, while Falcon Complete could improve system compatibility, response times, scanning efficiency, and threat visibility.
Features: Secureworks Taegis ManagedXDR is highly valued for its advanced threat detection capabilities, seamless integration, comprehensive visibility, real-time alerts, and user-friendly platform. Meanwhile, CrowdStrike Falcon Complete is appreciated for its quick incident response, proactive protection, user-friendly interface, seamless integration, and identification of unknown threats.
Pricing and ROI: The setup cost for Secureworks Taegis ManagedXDR is described as minimal and straightforward, ensuring a smooth onboarding process. On the other hand, CrowdStrike Falcon Complete offers reasonable setup costs with a straightforward licensing process, ensuring ease of use for customers., User feedback suggests that Secureworks Taegis ManagedXDR delivers valuable insights and actionable intelligence, leading to improved security and reduced incidents. On the other hand, users highly praise CrowdStrike Falcon Complete for its effectiveness in preventing various cyber threats and providing comprehensive monitoring and real-time alerts. Overall, both products offer a positive ROI with different strengths in terms of security operations and incident response.
Room for Improvement: In terms of room for improvement, Secureworks Taegis ManagedXDR could benefit from enhancements in performance, flexibility, and visibility/reporting capabilities. CrowdStrike Falcon Complete has areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats.
Deployment and customer support: The user reviews for Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete highlight different perspectives on the duration required for setting up a new tech solution. While Secureworks users mention separate timeframes for deployment and setup, CrowdStrike users use these terms interchangeably. Careful evaluation of the context is necessary to determine the overall time required., In terms of customer service, Secureworks Taegis ManagedXDR receives positive reception for their helpfulness, responsiveness, and expertise in promptly resolving issues. CrowdStrike Falcon Complete is highly praised for their exceptionally helpful, responsive, and efficient support, with users noting the team's willingness to go above and beyond.
The summary above is based on 51 interviews we conducted recently with Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The case interface is Binary Defense MDR's most valuable feature."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"It is a very good solution. It can provide detection and response in an extensive way, and for an endpoint, it can integrate the information that comes from the servers."
"CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful."
"It is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports."
"Its machine learning and AI features are good."
"CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well."
"The initial setup was very straight forward."
"The most valuable features are IDS and IPS."
"The pricing is flexible."
"The most valuable feature is the fast alerting and response time."
"The solution definitely made us way more aware of the possibilities out there."
"We can easily isolate affected machines in the network."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The current reporting system could benefit from improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"I would like to get more reports from Binary Defense about what they're blocking."
"We found a couple of bugs in the user interface."
"I want better integration with other security solutions; integrating with third-party apps wasn't as seamless as I expected."
"They are doing very well in continuously improving their product. The only thing is that it is completely cloud-based, and some customers don't really like that type of approach, but you can only provide such a solution when you have cloud-based intelligence. On the other end, we know that it is sometimes a breaking point for some of the customers. They could potentially have an on-prem or hybrid solution. Any antivirus needs to have its features updated. If there could be a relay between them, it would be helpful, but that's very hard to do. So, you either accept that approach and have the benefit with this little disadvantage."
"At the moment, nothing is missing in CrowdStrike Falcon Complete. I'm amazed by it. It's perfect and I'm not aware of any other vendors that provide its features, but it would also depend on the configuration and policy management of the solution, for example, I can bring you an EDR solution and configure it badly, so it won't do anything. It also depends on the people, not just the technology you're obtaining, so this is the most important thing to do for all solutions, even for firewalls. You can obtain a firewall and if you permit everyone to go through it, then it's useless. What could be improved in CrowdStrike Falcon Complete is its management console. Currently, that console is on the cloud, so if the cloud is compromised, then the management console would also be compromised, and that's quite risky."
"It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed."
"It would be nice to have full-scale ESR reporting."
"I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution."
"The performance slows down by between 10% and 40%, depending on what type of work the machine is doing."
"It would be better if they offered other language options. It's only in English, and in Latin America, we mostly speak Spanish."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Dell Secureworks could improve its integration with other third-party solutions."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"In the next release of this solution, I would like to see file integrity monitoring."
More Secureworks Taegis ManagedXDR Pricing and Cost Advice →
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 13 reviews. CrowdStrike Falcon Complete is rated 8.6, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Sophos MDR, Red Canary and Huntress, whereas Secureworks Taegis ManagedXDR is most compared with SentinelOne Vigilance, Rapid7 MDR, Arctic Wolf Managed Detection and Response, Sophos MDR and Microsoft Defender Experts for Hunting. See our CrowdStrike Falcon Complete vs. Secureworks Taegis ManagedXDR report.
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