We performed a comparison between Atera and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"I would say it's the number one tool for all ITMS."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"The solution was scalable."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"Kesaya is highly configurable."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"Having more freedom to perform identity access management would be great."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"The billing module has a standard layout which is too limited for my needs."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"The solution is scalable. However, in the past, we did have some issues."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Sometimes, the product misinterprets the functionality of a machine."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The product's user interface is an area with certain shortcomings where improvements are required."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"It's very difficult to update the third-party software on every device."
Atera is ranked 4th in Remote Monitoring and Management (RMM) while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. Atera is rated 9.2, while Kaseya VSA is rated 7.6. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and BigFix, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne and Microsoft Windows Server Update Services.
See our list of best Remote Monitoring and Management (RMM) vendors and best Patch Management vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.