We performed a comparison between AWS Systems Manager and BigFix based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have a BYOD policy, and this solution helps us manage our devices."
"The policy and compliance monitoring of devices and the software deployment are most valuable."
"It is a helpful tool to manage BYOD policies."
"The ability to manage devices with different sets of policies is most valuable."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"It has improve our organization through the remote management of non-domain joined devices."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"The performance of Microsoft Intune is good."
"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."
"AWS provides Auto Scaling groups."
"With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
"The solution is user-friendly"
"The solution's ability to scale is good."
"Has a variety of automation options."
"When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud."
"From a security standpoint, it allows us to make sure that we're not leaving ourselves vulnerable to exploits and things like that. That's the biggest advantage that we see to the product from a security standpoint."
"Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients."
"Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers."
"The most valuable feature of BigFix is the software deployment."
"It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market."
"The most valuable aspect of BigFix is its ability to patch desktops. While we have complete control over servers and can easily push patches to them, desktops pose a greater risk for leaks and vulnerabilities if patches are not installed in a timely manner. By using BigFix, we have significantly improved our ability to patch desktops, whether they are laptops, desktops, or other mobile devices used by end-users."
"BigFix has always been easier to use when managing servers, especially when you deal with so many servers. We have 7,000. That's a lot of services to manage, and it's convenient to patch them all at once."
"We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously."
"Some enrollment features could be improved."
"They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."
"The add-ons must be integrated into the solution."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
"I think that there is room for improvement with the reporting. If this is done, it will be a better product."
"Additional features can be added as per customer requirements."
"Lacks sufficient integrations."
"AWS does not have EKS cluster backup."
"The current challenge is that we can't pull any incidents from other accounts."
"The AWS UIs are not the most intuitive. Also, the usability needs room for improvement."
"We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."
"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."
"The solution should have some kind of a local caching methodology, where the patches can be taken locally into a localized relay server, and from there, the patch can be applied, so that there is not much usage of the network required."
"The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."
"I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals."
"The solution’s pricing could be improved."
"The sub-capacity licensing was a challenge for some of it. We had trouble getting it to calculate right."
"They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management."
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"We're a partner, so we deliver technical support to customers. When we need to talk to the product support, traditionally, with the product over the last five years, I would not say support has been supportive. I hope that changes."
AWS Systems Manager is ranked 6th in Configuration Management with 7 reviews while BigFix is ranked 5th in Configuration Management with 91 reviews. AWS Systems Manager is rated 8.0, while BigFix is rated 8.6. The top reviewer of AWS Systems Manager writes "Offers a variety of automation options; simplifies governance and administration ". On the other hand, the top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". AWS Systems Manager is most compared with Microsoft Configuration Manager, Red Hat Ansible Automation Platform, Red Hat Satellite, AWS CloudFormation and Chef, whereas BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and Ivanti Endpoint Security for Endpoint Manager. See our AWS Systems Manager vs. BigFix report.
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