We performed a comparison between BeyondTrust Remote Support and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"It has allowed us to quickly address the needs and issues of our end users."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The solution is stable."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The possibility to integrate a chatbot would take this product to the next level."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and LogMeIn Rescue. See our BeyondTrust Remote Support vs. Splashtop Remote Support report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.