We performed a comparison between BeyondTrust Remote Support and WALLIX Bastion based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We use WALLIX Bastion to provide access and to monitor sessions."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"Its video recording capabilities have definitely been key for us."
"The solution's technical support team is helpful."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The possibility to integrate a chatbot would take this product to the next level."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Lacks remote support and privileged remote access in the one product."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"There could be more automation features for the solution."
"For me, the main issue has to do with the system performance itself."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"The password management needs improvement. Management of Access Manager should be improved as well."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"The performance of WALLIX Bastion's password manager is very low."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while WALLIX Bastion is ranked 9th in Privileged Access Management (PAM) with 8 reviews. BeyondTrust Remote Support is rated 9.0, while WALLIX Bastion is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of WALLIX Bastion writes "Used to provide access and to monitor sessions". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas WALLIX Bastion is most compared with CyberArk Privileged Access Manager, BeyondTrust Privileged Remote Access, Fudo PAM, Delinea Secret Server and One Identity Safeguard. See our BeyondTrust Remote Support vs. WALLIX Bastion report.
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