We performed a comparison between BMC Helix Discovery and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is definitely useful."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The most valuable feature is the automated service mapping."
"The solution is very stable and powerful."
"A valuable feature concerns the ability to integrate with different solutions."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The most valuable feature of the solution is its application dependency mapping."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
"The auto-discovery feature has helped us a lot."
"It would be nice to see more updates to the solution."
"We would like updates more often."
"There is still room for improvement in terms of stability."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The solution is definitely useful."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The product is not fully automated."
"The asset management tool is costly."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The engineering area needs improvement."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 8.6, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy and ServiceNow Discovery, whereas ManageEngine IT Asset Management is most compared with Lansweeper, ServiceNow, Axonius, Freshservice and BMC Remedy . See our BMC Helix Discovery vs. ManageEngine IT Asset Management report.
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