We performed a comparison between BMC Remedy and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The incident management console is available out of the box."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It has a good peer sharing module."
"It's a scalable product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The technical support is great."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The auto-discovery feature has helped us a lot."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"BMC Remedy's change management module needs enhancement."
"Continuous improvement is recommended."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The initial setup of BMC Remedy Asset Management was complex."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The solution must be flexible."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The asset management tool is costly."
"The engineering area needs improvement."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. BMC Remedy is rated 8.0, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and BMC Track-It!, whereas ManageEngine IT Asset Management is most compared with Lansweeper, ServiceNow, Axonius and Freshservice. See our BMC Remedy vs. ManageEngine IT Asset Management report.
See our list of best IT Asset Management vendors and best License Management vendors.
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