We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Weekly reports to management really make our life simple."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"It is a stable solution. The stability is okay."
"Accuracy and clarity are vastly improved for the service lines."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The data models are the most useful aspect of the solution."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It has a good peer sharing module."
"The solution offers some very good features."
"The product has excellent support for remote and hybrid environments."
"It's a scalable product."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The solution helps us manage, escalate, and solve incidents."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"We would like updates more often."
"BMC Helix Discovery needs more customization options."
"There is still room for improvement in terms of stability."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The solution is definitely useful."
"Management of its own application infrastructure and integrations with other BMC tools."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The tool is very old."
"The desktop technicians face some challenges with the solution."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The solution must be flexible."
"Could be more user friendly for admins to manage."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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