We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The incident management console is available out of the box."
"The solution helps us manage, escalate, and solve incidents."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution is extremely user-friendly."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It includes features for automation, such as smart reporting capabilities."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"We can manually capture the assets available within the location."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"The initial setup is pretty easy."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The solution must be flexible."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The UI is quite outdated."
"The tool is very old."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Continuous improvement is recommended."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow. See our BMC Remedy vs. BMC Track-It! report.
See our list of best IT Asset Management vendors and best License Management vendors.
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