We performed a comparison between BMC TrueSight Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI is the favored option over BMC TrueSight Operations Management due to its seamless integration with DLP and automated dashboarding and reporting. The product allows users to create automatons that run when alerts are triggered. Although considered pricey, Splunk ITSI delivers a positive ROI by reducing data report costs for organizations.
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The most valuable features of the solution are alert management, alert generation, and event management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The flexibility to develop and consolidate many solutions into one platform is great."
"I find the episode review, glass tables, and correlation search features very useful."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The solution has been stable."
"Our mean time to detect is down to five minutes."
"The observability is great and valuable."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The product must provide more AI capabilities."
"More modules for less popular applications and better documentation."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Quality-of-life features have room for improvement."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The data recovery has room for improvement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The problem becomes the price, as Splunk is an expensive product."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 50 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Datadog. See our BMC TrueSight Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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