We performed a comparison between Box and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Office Integration. The full integration into the Microsoft Office products is just perfect."
"It is really easy to load files to and from this solution."
"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."
"Box is very realistic when it comes to sharing capabilities."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"I like that Box makes it easy to deploy virtual machines."
"It is a very user-friendly product."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"The tool's most valuable features are document storage, security, and compliance."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Most of our customers are very fond of the upgraded smart user interface."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"Working on documents in real-time is sometimes faulty and could be improved."
"In future releases, there could be encryption, to have better security."
"Maturity of the enterprise security around user management."
"Better integration with other solutions is needed."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"The initial setup can get really complicated, and it takes time."
"The tool's documentation is not proper and has missing information like steps."
"The solution should work better with partners and be more developer-friendly."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"User interface needs improvement (at least in the version we are using, desktop client)."
Box is ranked 4th in Enterprise Content Management with 39 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Box is rated 8.4, while OpenText Extended ECM is rated 7.8. The top reviewer of Box writes "Allows you to upload and download files quickly but lacks integration with Office 365". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Egnyte, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Atlassian Confluence. See our Box vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors and best Content Collaboration Platforms vendors.
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