We performed a comparison between Atlassian Confluence and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."The search functionality is a really powerful feature."
"The best feature is document management."
"It's easy to search for information."
"It's extremely intuitive."
"The templates are a valuable feature. You can make templates. There is a space inside where you can create pages. When you use the template, the page auto-generates text and images. You do not have to think about the structure of your page as well, which I think is a very good thing for a user. Because usually when you're in front of a blank page, it can be a bit dreadful to know where to start."
"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."
"What I find the most valuable about Confluence is how easy it is to use."
"Pricing is not a problem."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Simplicity to roll out, features available, customization options."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Confluence could incorporate stronger records management and automation features. The current management structure is too open, which becomes an issue."
"The area that needs improvement is the search capability. It should have generalized capabilities."
"Space maintenance could be made a little more user-friendly."
"There are some issues with performance when creating tables."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"The cost of the solution is too high."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"The solution is not very user-friendly."
"The architecture needs improvement, as it's complex."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The solution should work better with partners and be more developer-friendly."
"The tool's documentation is not proper and has missing information like steps."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Atlassian Confluence is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and OpenText Core.
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