We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stable product with straightforward setup."
"It has improved delivering applications to remote locations with its lower bandwidth utilization."
"There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to end-users without noticeable disruptions."
"The only thing that is really important for me is being able to connect from wherever I am. It is important for me because sometimes I am in places where there are not enough safe conditions to be able to work safely, in terms of security and confidentiality of my data. Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."
"ICA/HDX optimization policies."
"For our company's customers, I feel that the product is stable."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."
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"The initial setup is fairly straightforward."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"It's very low maintenance."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The product advances really fast. For some customers, we need better backwards compatibility."
"There have been many issues with stability."
"Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up."
"The initial setup is complex."
"Pricing can be lower and roaming profiles need to be fixed to work consistently."
"We encounter compatibility issues related to hardware, scanners, and other devices."
"Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI."
"Citrix should consolidate the multiple tools currently required into a single platform."
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"I really didn't care for the onboarding process and it is something that should be improved."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The solution is a little bit complicated when you want to implement it."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"Mobile interface."
"The solution should add the ability to video chat with the user on the other end."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 92 reviews while ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and Apache Guacamole, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. ConnectWise ScreenConnect report.
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