We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Remote support is efficient and easy for our end users to receive support."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The solution offers good value for money."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"In terms of the valuable features, I like the profile, the new version is really good."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The installation is straightforward."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"I like the way it can assess our system."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"The solution is a little bit complicated when you want to implement it."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The recent redesign has made it slower and basically worthless."
"The pricing could be better."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"Security in the connection between us and our clients' servers is something that can be improved."
"It could be made simpler from a management perspective."
"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"We'd like them to continue to improve on security."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace and VMware Workstation. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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