We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Maybe they could improve the capability to be multi-tenant."
"It is very scalable."
"The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"It allows us to manage all client requests, jobs and invoicing."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"They have great integration with the active directory."
"The product’s auto-remediation feature helps with automation."
"It can send messages to our ticketing system."
"It is a user-friendly product that requires almost no maintenance."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"It has good graphs of what is going on within the operating system."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"Their support needs to be better."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The menu doesn't always load properly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"On-prem network monitoring is something that could be improved drastically."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"SCOM needs to improve its usability."
"The GI is difficult to work with and the reporting servers are also difficult."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"The management of the servers could be better."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. ConnectWise Automate is rated 7.4, while SCOM is rated 7.8. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and ManageEngine OpManager.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.