We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is a user-friendly product that requires almost no maintenance."
"The most valuable feature is the monitoring of Windows and Linux servers."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"They have great integration with the active directory."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"It is very good at monitoring Microsoft Server."
"The solution primarily drives system information, and I believe it works fine."
"Zabbix is good for discovery."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
"I really enjoy network traffic triggers that allow us to check traffic threshold from ISP."
"The template system in Zabbix is very beneficial as it saves time in configuration."
"The most valuable feature is the support for monitoring Cisco switches."
"The most valuable feature is the alert and alarm monitoring."
"Zabbix is an excellent performance monitoring tool."
"The Wi-Fi side needs improvement."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"The GI is difficult to work with and the reporting servers are also difficult."
"It could use some system enhancements, such as better dashboards."
"The price could be improved."
"The solution’s initial setup is difficult."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"When we have a problem, we have to do a lot of research to solve it."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"There is a bit of a learning curve during installation."
SCOM is ranked 10th in Network Monitoring Software with 78 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, Nagios XI, AppDynamics and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Icinga. See our SCOM vs. Zabbix report.
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