We performed a comparison between ConnectWise Automate and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows us to manage all client requests, jobs and invoicing."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It's definitely improved the help-desk servicing, et cetera."
"Maybe they could improve the capability to be multi-tenant."
"A good automated scripts feature."
"It is very scalable."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"TeamViewer Remote Management is very easy and very good for remote work."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"The stability seems to be pretty good so far."
"The solution is easy to set up."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"It's easy to use and maintain."
"The product helps us efficiently fix technical issues and maintain system downtime."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Scheduling of automation could be improved and made more simple."
"The menu doesn't always load properly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Maybe TeamViewer could be improved with more scalability."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"One feature to add would be a mobile remote feature."
"I have contacted customer service and support a couple of times, but it was not good."
"Integration with other tools would be great."
"There could be stable connectivity for the product’s current technology."
"There have been some delays in the past due to unstable internet connection."
"I want TeamViewer Remote Management to incorporate more integrations."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. ConnectWise Automate is rated 7.4, while TeamViewer Remote Management is rated 8.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion, Datto Remote Monitoring and Management and Kaseya VSA. See our ConnectWise Automate vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
