We performed a comparison between Kaseya VSA and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"This solution is our RMM tool and we love the deployment features."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"Provides efficient automation."
"The training that we received was quite good."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"It's easy to use and maintain."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"It is user-friendly for opening my server or PC."
"The user interface is fine."
"The solution is easy to set up."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"The product helps us efficiently fix technical issues and maintain system downtime."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"I would like to see improved virtual infrastructure management."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"It never functioned as intended."
"Sometimes, the product misinterprets the functionality of a machine."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"The connectivity could improve."
"The solution’s stability could be improved."
"I would like to see better pricing, more customization, and increased automation."
"I'm not sure if the security is ideal. They could work to improve it."
"The security could be improved."
"Using the solution’s remote connection causes some lagging issues."
"The price for the license could be improved, as well as the setup could be easier."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Kaseya VSA is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne and Microsoft Windows Server Update Services, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion and Datto Remote Monitoring and Management. See our Kaseya VSA vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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