We performed a comparison between NinjaOne and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The installation is easy, it only took two minutes."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne's best feature is its monitoring."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The tool's most valuable feature is third-party application updates."
"Good at managing updates and for remote support."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The user interface is fine."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"TeamViewer Remote Management is easy to use and user-friendly."
"It is user-friendly for opening my server or PC."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The most valuable feature of this solution is Remote Access."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's reporting module is cumbersome."
"NinjaOne's dashboard could be easier to use."
"The NinjaOne distribution server is highly dependent on an active directory."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"Lacks sufficient integrations with other PSAs."
"I would like to see better pricing, more customization, and increased automation."
"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."
"The security of the solution could be more secure."
"Maybe TeamViewer could be improved with more scalability."
"I'm not sure if the security is ideal. They could work to improve it."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. NinjaOne is rated 8.0, while TeamViewer Remote Management is rated 8.4. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and Datto Remote Monitoring and Management, whereas TeamViewer Remote Management is most compared with Azure Bastion, Datto Remote Monitoring and Management and Kaseya VSA. See our NinjaOne vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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