We performed a comparison between ConnectWise ScreenConnect and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"I've noted an ROI while using the solution."
"It is super easy to use and relatively inexpensive."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Better than TeamViewer and useful for fixing problems remotely."
"Remote support is efficient and easy for our end users to receive support."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The solution is very fast."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"Mobile interface."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"They could provide a toolbox for the plan I'm on."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and ISL Online, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and ISL Online. See our ConnectWise ScreenConnect vs. Splashtop Remote Support report.
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