We performed a comparison between Control-M and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Control-M is useful to automate all critical and non-critical processes. Using Control-M, we can automate application workflows as well as file transfers involved in application workflows. We can also use it to run batches related to applications. Automating these processes reduces the RTO and RPO, which helps in the case of failures. It also helps us to identify bottlenecks and take corrective measures."
"The most valuable features are the Advanced File Transfer and the manage file transfer. They make transferring files securely seamless. It's very easy to set up, get deployed, and have it transferred to and from vendors. As long as we can get our firewall rules implemented at a decent time, it's very easy and seamless to get important files transferred in a secure manner."
"The solution is innovative. Specifically for the overseas and time differences, you can feel the efficiency of Batch Impact Manager on jobs, batch processing, and impact management. It works the best on these kinds of issues. It saves us time and money, which is important. We save a lot using Control-M."
"Automation of the batch jobs is the most valuable feature."
"The unified view where you can define, orchestrate, and monitor applications, workflows, and data pipelines is important because we have more than one team working on Control-M. We have a support team, a job-creation team, and a SAP team. We can all work together on it. It avoids anyone from working on his part and not using the latest modifications."
"We value Control-M mainly for the ability to control multiple nodes in a coordinated manner. Control-M has the ability to really coordinate across a lot of nodes."
"The ability to integrate file transfers has been instrumental in allowing us to accomplish the things we need with Control-M. In our industry, we take a lot of data and either push it down to the stores or retail grocery stores. We take files and push them down to the stores or pull files and information from the stores and bring it back to corporate. So, it's two-way communication with file transfers. One of the bigger things that we do with Control-M is scheduling data moves and moving data from one location to another."
"BIM is a good tool to monitor SLAs, and being a financial organization, this is a very good feature for us."
"It's probably the best product out there."
"There are a lot of ready to use orchestration custom packs."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The solution effectively automates business processes."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The data visualization is good."
"The reporting functionality needs a lot of work. We have faced problems with different versions where we run the right report, but it gives us blank entries. Then, when we run the same report again, it gives the correct data."
"A Control-M on-prem license is based on the number of jobs, which is the number of tasks a particular customer wants to have. These tasks have to be run within 24 hours window. For example, if you have a license for 100 jobs, you can run a maximum of 100 jobs in a 24-hour window. If your operations could not run 10 jobs, and they ran only 90 jobs, they just carry over to the next day, but the next day, they will have 110 jobs. Control-M asks you to buy those 10 more licenses because you were out of compliance in terms of the number of licenses. This is something that needs to be indicated in Control-M GUI so that customers know the number of licenses they're going to use in this time window. Their support and documentation should be improved. I am not that satisfied with their customer support. Sometimes, they don't have the answers. Their documentation is very poor. It is not well written, and it is not in a very logical manner. You can use it on Unix, Linux, Windows, and AIX, but it needs some improvement on iSeries. It needs a built-in mechanism inside the system to give you an option to restore from the last point of failure. If a process crashes, the Control-M needs to have a mechanism in iSeries where the process can be restored from the last point of failure."
"The stability of Control-M has Not been great. A big thing we've been trying to work on with BMC is observability. Modern applications should be observable and resilient, but we're finding that sometimes Control-M is not very resilient and many times Control-M is not very observable."
"The infrastructure could be improved."
"The community and the networking that goes on within that community need improvement. We want to be able to reach out to an SME, and say, "Hey, we are doing it this way. Does that make sense?" Ideally, they come back. and say, "Yes, it does make sense to do it that way. However, if you want to do it this way, then it is a little more efficient." We understand that one solution framework doesn't fit everybody. Depending on the breadth of the data and how broad it is, you may have different models for one over the other."
"A lot of businesses are using ServiceNow, which is another tool. I would like there to be some integration with ServiceNow or other third-party tools as well as have easily available integrations. Right now, we need to write scripts. Apart from that, if there were some integrations with an ITSM tool, then that would be good. Because at the end of the day, most of our clients are using different ITSM tools. I know that BMC Remedy is easy to integrate with Control-M. However, if there was availability for Jira as well as other ITSM and DevOps tools, that would be a good improvement."
"The initial setup was complex, because I wasn't used to it."
"Sometimes, with technical support, they will take feedback, but you don't know where that feedback goes or if it proceeds along in the thought process."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"I would like a user experience module to be added."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"Efficiency of some features could be improved."
"The deployment requires awareness among the project staff."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"We cannot perform GUI automation using the tool."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
Control-M is ranked 3rd in Process Automation with 110 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Control-M is rated 8.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of Control-M writes "We have seen quicker file transfers with more visibility and stability". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Control-M is most compared with AutoSys Workload Automation, IBM Workload Automation, Rocket Zena, Automic Workload Automation and OpCon, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Nintex Process Platform, BIC Process Execution and BMC TrueSight Orchestration. See our Control-M vs. ServiceNow Orchestration report.
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