We performed a comparison between HeadSpin and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of the product are the performance parameters it gives us."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"It is stable and scalable."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"It is a software solution as a service, so I don't have to manage it on-premise."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The most valuable feature is the ability to manage the application flow."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"Support and pricing could be improved."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"New Relic needs to improve is the user data schema."
"I haven't come across any features that are lacking."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
HeadSpin is ranked 6th in Mobile APM with 6 reviews while New Relic is ranked 2nd in Mobile APM with 152 reviews. HeadSpin is rated 8.0, while New Relic is rated 8.6. The top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs, pCloudy and AWS Device Farm, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our HeadSpin vs. New Relic report.
See our list of best Mobile APM vendors.
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