We compared Microsoft Dynamics CRM and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"The setup is very easy."
"The interface is good."
"The solution is easy to use and easy to implement."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"The most valuable feature is their marketing automation service and sales lead management."
"HubSpot CRM helps our company to organize and track a high number of leads easily."
"It has nice features and matches our pipeline. Even in the free version, all of the features are available."
"The product is user-friendly."
"Microsoft Dynamics CRM is a stable solution."
"This is a scalable solution."
"The initial setup is pretty straightforward."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The solution's return on investment is worth it."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."
"There is no option to remove duplicate constant contacts."
"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."
"The solution's email capabilities could be improved."
"HubSpot CRM could improve by reducing the price."
"HubSpot CRM could improve in integration with other solutions."
"The pricing could improve."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"It could be less complicated for smaller organizations."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"They should work on improving the solution's scalability."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The solution should improve the user experience in the process of creating and activating offers."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
HubSpot CRM is ranked 7th in CRM with 39 reviews while Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews. HubSpot CRM is rated 8.2, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and monday.com, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot CRM vs. Microsoft Dynamics CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
