We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use and very stable."
"I am impressed with the solution's ability to customize workflows."
"Offers, a free version."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Bitrix24 is a user-friendly solution that is easy to use."
"HubSpot CRM has the most reliable and user-friendly options."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"Stability-wise, I rate the solution a ten out of ten."
"It's highly reliable, and the flexibility it offers is noteworthy."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"The most valuable feature is their marketing automation service and sales lead management."
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"The stability could be improved."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The solution’s performance could be made faster."
"The client interface is not very user-friendly."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The solution's open channel and contact center could be improved."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."
"HubSpot CRM could be flexible and customizable."
"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."
Bitrix24 is ranked 10th in CRM with 18 reviews while HubSpot CRM is ranked 9th in CRM with 39 reviews. Bitrix24 is rated 7.4, while HubSpot CRM is rated 8.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and monday.com, whereas HubSpot CRM is most compared with Attio, Odoo, Acumatica, monday.com and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. HubSpot CRM report.
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