We compared HubSpot CRM and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."
"It's very easy to use and configure HubSpot CRM."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"Stability-wise, I rate the solution a ten out of ten."
"Easy to use and easy to setup CRM software, with good stability and scalability."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"The setup is very easy."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"The analytics features in Oracle CX Sales are good."
"The lead and opportunity management features are valuable."
"It covers sales very well."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"It is stable and scalable, and their support has been very responsive."
"The solution integrates well."
"Stability depends on the implementation, but overall, it's quite high."
"the Oracle CX Sales Eloqua module is very useful."
"HubSpot CRM could improve by reducing the price."
"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
"HubSpot CRM integration needs improvement."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"HubSpot CRM should include better scanning of business cards and getting content in."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"The solution's email capabilities could be improved."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"They've been lacking in creating customization from scratch and in sales."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"Support is very poor."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"The interface of Oracle CX Sales could be more user-friendly."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
HubSpot CRM is ranked 7th in CRM with 39 reviews while Oracle CX Sales is ranked 14th in CRM with 14 reviews. HubSpot CRM is rated 8.2, while Oracle CX Sales is rated 7.6. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and monday.com, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM. See our HubSpot CRM vs. Oracle CX Sales report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
