We compared Zoho CRM and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"It was quite stable. I didn't notice any specific issues or downtime"
"The solution's most valuable features stem mostly from the sequencing of marketing automation."
"The most valuable feature of HubSpot CRM is the forms."
"Hubspot CRM also lets you make calls and send emails directly."
"Easy to use and easy to setup CRM software, with good stability and scalability."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed."
"The setup is very easy."
"The solution has an efficient notification feature."
"I am impressed with the product's information on customers."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"Zoho CRM integrates easily with customer service workflows."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"Zoho CRM is very simple and easy to use."
"The initial setup is pretty fast."
"I cannot upload a long recorded Zoom conversation to HubSpot."
"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."
"The solution's user interface can be simpler with features that are easy to navigate."
"The only problem with HubSpot at the moment is the pricing models."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The customization options for roles in Zoho CRM are currently limited."
"I have issues with the tool's scalability."
"Certain functions have occasional performance issues."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"We would like to always email users as soon as any new features are launched."
HubSpot CRM is ranked 7th in CRM with 39 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. HubSpot CRM is rated 8.2, while Zoho CRM is rated 8.0. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and monday.com, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our HubSpot CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
