We performed a comparison between Kaseya VSA and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Provides efficient automation."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The solution was scalable."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The ease of access and ease of use was great."
"The product allows easy access to any system in case of any issues."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"The product is quite stable. The performance is good."
"I am satisfied with TeamViewer, and its performance."
"The document control is quite good."
"It's a user-friendly product."
"The solution is scalable."
"The user interface is somewhat outdated."
"The solution is hard to use at first until you understand how it works."
"The deployment process could be better."
"The audit and KNM tools could improve."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The product's user interface is an area with certain shortcomings where improvements are required."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"I would like to see TeamViewer support multiple platforms."
"It should have ability to display notes in the computer list."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Kaseya VSA is rated 7.6, while TeamViewer is rated 8.6. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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