We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"The most valuable features of this solution are the CI/CD pipeline, and the testing automation."
"It is stable. I like Azure a lot. All our guys are Microsoft certified."
"You can have test cases in DevOps but not in JIRA. And, DevOps has advantages in terms of executing those test cases."
"Most of the features are very valuable for us, especially the source code control and task management."
"Azure DevOps' collaborative features are good, and it integrates well with other tools in the software development process, like quality testing, documentation, and agile development."
"It's graphical representation and tools are easy to use."
"All of the features related to release management are very good."
"The nice thing about Visual Studio Code is that it's a modular design. So if you're working on a strange language that has a different syntax, you can just get a plugin that'll format your code for you based on the language it's in."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The interface is extremely user-friendly."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"I would like to see DevOps have the ability to give us something with a compatibility or traceability matrix."
"The solution can be improved by having better integration with other cloud platforms."
"Azure DevOps is set up more for development and less for testing. If it is set up correctly, everyone can use it better, but it was set up from a development point of view, which means it is lacking in what I need from a testing perspective. Just like any other tool, it depends on how it is configured. I am not happy with the way it is set up. It is configured more from a development side, and it doesn't necessarily cater to all the other areas that probably need to use it, such as testing data, etc."
"They could provide clearer guidance on deployment practices for the product."
"As for room for improvement, more features need to be added to the classic pipeline. The build and release pipelines are present, but there has not been much improvement there."
"Project management could be improved."
"Reporting could be better. We would like to see how many applications are onboarded in DevOps and in which phase they are. We would like to know for how many applications we have done only the repository, but we have not yet done the build pipeline or deploy pipeline. Currently, there is no such report. We have to figure it out ourselves. There is no way to check how many applications are completing their build pipelines, how many applications are completing their deploy pipeline, how many are ready to use, and how many pipelines are working."
"The main issue that I have is the connection speed. Sometimes, the response is too slow. I am based in Taiwan, and I am not sure if it is because of broadband or something else. Its initial configuration is also a little bit difficult."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The configurations are fine, but the user interface could be improved."
"The user interface could be more modern."
"The price is too high."
"The interface isn't user-friendly."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 127 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Allows us to deploy code to production without releasing certain features immediately and agile project management capabilities offer resource-leveling". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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