We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"The product is user-friendly."
"This is a scalable solution."
"The solution's return on investment is worth it."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The SharePoint feature is a really good connection, there are many features that are good."
"It's easy to learn. However, there is very little content available for the Nintex also, but they are providing their own documentation and all. So, it's easy to learn also."
"It is very easy to use."
"The strength of this solution lies in its connectors and the accessibility of an open API. The presence of an open API allows users to create custom connectors if necessary, provided there is access to the source API documentation. Additionally, the platform features a straightforward yet highly effective forms tool. This tool not only seamlessly integrates with the workflow functionality but also facilitates the transmission of information to the document generation tool. This comprehensive integration is particularly noteworthy when compared to alternatives such as Oracle, which tends to rely on more complex and separate logic for similar functionalities. A key strength of Nintex lies in its user-centric approach to help documentation. The materials are designed to be easily understood, avoiding complex terminology. In cases where technical terms are used, they are linked to articles for further clarification. This contrasts with platforms like Microsoft and Oracle, which may employ technical jargon without clear explanations. Nintex further supports its users through a robust online community, fostering collaboration and shared insights. Additionally, Nintex University offers online training across all applications, following a role-based structure. Unlike some other platforms, Nintex's training is thoughtfully broken down into shorter courses, focused on specific roles. This approach ensures that users can efficiently access the information they need without navigating through extensive and potentially irrelevant content, as may be the case with Oracle's training structure."
"This solution is very easy to use and customize, using almost zero coding. It's built on SharePoint which many companies in our country have experience with. This made it easy to adapt the application in our environment."
"Out of box connectivity with UiPath."
"The most valuable features of this solution are that it's no code, it's very flexible, and it's easy to design."
"This tool is really helpful in reducing a lot of manual work. Its drag and drop components help to create a workflow faster than SharePoint Workflow Designer."
"It could be less complicated for smaller organizations."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The UI could definitely be improved."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"Better integration would be an improvement."
"The cost of the solution is high and has room for improvement."
"It's very tedious to manage."
"Built-in reporting on-prem is limited and clunky at best."
"Currently, a notable challenge lies in the alignment of user experiences across the eight or nine applications within the suite. Transitioning between applications can be somewhat cumbersome due to varying user interfaces. However, the provider is actively addressing this concern by consistently rolling out updates every four to five months, aimed at harmonizing and streamlining the interfaces. This ongoing effort is expected to enhance the user experience over time. In terms of functionality and features, the platform stands out, offering flexibility with the option for both on-premises and cloud deployment. This flexibility extends to the RPA tool, providing clients with choices tailored to their preferences. An advantage lies in the shared security and data infrastructure across the toolset, facilitating smooth data transfer between applications. This contrasts with experiences with Oracle, where data transfer may involve complexities such as the need for intermediary file formats like TXL or SCZ."
"We'd like to have integration with SharePoint."
"I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."
"User interface could use some improvement. Perhaps integration with Visual Studio or SharePoint Designer would be useful."
"The licensing needs to be improved. Right now, we find it's getting more expensive to use the product."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.8, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and Newgen OmniFlow.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
