We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The support is the most valuable feature."
"The product is very user-friendly."
"I like how fast I can develop an application and put it in production with PowerApps. I think the integration is also excellent. The platforms is growing, so they are constantly adding more connectors on all these things."
"The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers."
"I like the containerization of Azure."
"I have found the technical support to be helpful."
"We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms."
"Time to market is most valuable because you can make apps pretty fast. It also has pretty good integration."
"The solution's initial setup process is easy."
"SPM and ITSM features are the most helpful."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Identifies better ways to license software or eliminate unused software to save money."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Good stable and scalable solution."
"ServiceNow is very easy to set up."
"It's great to do statuses or to review tasks."
"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
"In my experience, the solution's deployment can be tricky."
"It's sometimes hard to import groups of options. At this point, I need to enter those manually and it slows the process down."
"Its user interface can be better. It is good, but it can be a bit clunky."
"The product could be improved by making it a production application and enabling the export of apps."
"Microsoft PowerApps could improve the speed of Power Automate, it is not very fast."
"The scalability of the solution could improve."
"When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal."
"Service mapping could be less complicated."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"If you have advanced questions, technical support often doesn't know the answer."
"The solution is lacking in the mobile application area that could be improved."
"The solution could improve by being more stable."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.