Pega BPM vs ServiceNow comparison

Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool.

Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product implements BPM in the following steps:

• Analysis: Through comprehensive analysis, the processes that can be created or optimized to meet business needs are identified.
  
  
• Design: The design of a process aims to reduce errors and maintain relevant standard operating procedures.
  
  
• Modeling: The process design can be modeled using various software tools.
  
  
• Execution: The process model execution can be governed through a business rules engine.
  
  
• Monitoring: Monitoring is performed to detect any issues and collect relevant data.
  
  
• Optimization: The collected data is used to optimize and improve processes.

Pega BMP utilizes this methodology to automate and simplify operations for companies and improve business agility. The solution can automate business operations such as business rules, mobile application development, reporting, case management, security, integration, and predictive and adaptive analytics. It can be employed on premises and in the cloud and allows for automating services such as accounts, marketing, and sales.

Pega BPM Features

Pega BPM has various features through which businesses can automate processes and reduce operational costs. Some of these features include:

• Adaptive Decision Management: Through the support of data analysis concepts, this product feature allows users to make crucial decisions. It supports the retrieval of data automatically, facilitating real-time decision-making. It also provides the ability to make decisions at all times, depending on changes in the processes.
  
  
• Automatic Code Generation: The programming time at a company can be reduced through this feature, as it generates application codes automatically. The feature offers industry-specific solution frameworks for developing applications and visual development tools, allowing business users to build apps. This enables the simplification of complex business processes by converting them.
  
  
• Pega Omni-channel UI: The user interface (UI) of Pega BPM is a design-once and deploy-anywhere model. This means that any channel can be interfaced with the UI, as designs can be adapted to various parameters, including device, channel, or user.
  
  
• Pega Live Data: This feature of the tool integrates all the business’s data, analyzes it, and summarizes it into formats suitable for presentation. The feature has a caching option, which improves data management by reducing the load on external applications.
  
  
• Pega Situational Layer Cake: Through this feature of the solution, business processes can be adjusted regarding changes in customer type, departments, products, geographies, time, languages, and channels.
  
  
• Pega Pulse: Through Pega Pulse, employees, partners, and customers can collaborate and solve issues simultaneously.

Pega BPM Benefits

Pega BPM has various benefits for businesses. They include the following:

• Accelerates business processes by building applications in a timely manner.
  
  
• Provides automatically tailored screens and forms for customers to improve user experience and engagement.
  
  
• Can be utilized on various sources, including being moved from a data center to the cloud and vice versa.
  
  
• The low-code functionality decreases the need for developer intervention and reduces the costs of outsourcing IT assistance and maintenance.
  
  
• The tool offers a flexible UI that allows users to switch from web to mobile during all times of product usage.
  
  
• The platform offers business scalability incrementation through quick application development.

Reviews from Real Users

Amarender C., a feature lead at a financial services firm, thinks Pega BPM is easy to set up with great documentation and training.

Anoop S., a delivery manager at LanceSoft, rates the product highly because it is user-friendly and has case management and claims management functions; has good documentation and a community portal that help in learning the product and resolving issues.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”