We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution."
"The tech support is quite good."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"Form building capabilities and well thought out process modelling are key points to this product."
"Compared to other code tools that I've seen, Appian has a more robust rules engine"
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"This solution is a single-storage for our user community to submit help desk tickets."
"Makes ticket information easy to access."
"The Workflow feature is the most valuable."
"My only request is that they decrease the license costs."
"Something I would like to see improved is an SQL database connection."
"We'd like improved functionality for testing new devices."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"Appian could improve their customer-facing initiatives."
"The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design."
"The product’s pricing could be improved from the developers' perspective."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"ServiceNow's mobile app should be seamless and it is not right now."
"When it comes to changing some of the features, I would like a little more leeway."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"Very expensive."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Complexities in the organization made the initial deployment complex."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
