Microsoft Teams vs Slack comparison

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Microsoft Logo
5,109 views|2,040 comparisons
94% willing to recommend
Slack Logo
2,499 views|1,079 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Aug 5, 2023

We compared Microsoft Teams and Slack based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:

  • Ease of Deployment: The setup process for Microsoft Teams is generally described as simple and quick, taking only a few minutes to complete. However, individuals without technical knowledge may encounter some difficulties. Slack's setup is straightforward and fast, only requiring signing in with a work email. Although some users find it confusing when switching accounts, it is generally considered easy to navigate.
  • Features: Microsoft Teams is highly regarded for its user-friendly interface, reliability, and seamless connectivity within the organization. It offers convenient features like Google calendar invites, multiple calling options, and effortless file sharing. Slack is praised for its excellent communication and collaboration functionalities, including video calls, screen sharing, and customizable elements. Users also appreciate its integration with external applications and the option to create secure communication channels.
  • Room for Improvement: Microsoft Teams could enhance its user interface, file sharing reliability, conversation pings, integration with other platforms, resource consumption, call quality, adding external users, loading times, calendar and task management, and security measures. Meanwhile, Slack could benefit from improvements in message delivery confirmation, group creation, notifications, live streaming, meeting scheduling, document collaboration, security features, and attachment management.
  • Pricing: Microsoft Teams and Slack have different setup costs. The cost of setting up Microsoft Teams is unclear and not easily visible, whereas Slack is generally considered pricey but still cheaper than Teams. Microsoft Teams is part of the Microsoft 365 suite, which makes it more affordable for certain users. On the other hand, Slack does not offer all the features that Teams does, resulting in a lower overall cost.
  • ROI: Based on user feedback, Microsoft Teams is seen as offering a better return on investment compared to Slack. Users appreciate Microsoft Teams being part of the Microsoft 365 suite subscription, which also provides valuable features. Collaboration is reported to be significantly enhanced with Microsoft Teams, and users rely on the product daily. While Slack is also considered valuable, users suggest that pricing improvements could be made. Overall, users rate Slack around seven out of ten for ROI.
  • Service and Support: Users have had varying experiences with customer service and support for Microsoft Teams. Some have encountered challenges in reaching out to the support team. On the other hand, Slack's customer service has been commended for its promptness, attentiveness, and usefulness.

Microsoft Teams and Slack, which one is better?
Answer:
Based on the reviews we have collected, Microsoft Teams is highly regarded for its user-friendly interface, stability, and seamless integration with Microsoft 365. Users appreciate its ease of use and its integration with other Microsoft products. However, some areas could be improved, such as file-sharing reliability and call quality. The pricing is reasonable, but some users mention a lack of visibility in the pricing structure. On the other hand, Slack is praised for its communication and collaboration features. Users find it helpful to stay connected and work together. However, there are suggestions for improving notifications, scalability, and integration with other tools. The pricing is generally seen as expensive, but the customer service and support are rated positively. In conclusion, Microsoft Teams is favored for its user-friendliness and integration capabilities, especially being part of Microsoft 365, while Slack is valued for its communication features.

To learn more, read our detailed Microsoft Teams vs. Slack Report (Updated: March 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people.""The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem.""Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings.""It is easy to share files online in real time with Microsoft Teams.""You can easily integrate with other applications quite easily.""The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot.""The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups.""The tool is simple to use."

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"The product is easy to use.""The solution makes it easy to create groups, share documents, and communicate.""Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams.""Its integration with different apps is a great feature.""Slack helps me to read bulk messages.""With respect to being a clean and efficient communications platform, I think that it does the job quite well.""Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat.""The feature that I have found most valuable is communication between team members."

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Cons
"I think the ability to use a whiteboard in the solution is not very simple.""To Do tasks’ ease of use should be improved.""The solution should improve its user interface and recording features.""Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth.""There can be more customization and also the task management tools needs better tools for integration.""We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.""Its screen-sharing feature could be better compared to a few competitors.""The solution's security features could be improved."

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"The only area of concern that I have is with the inability to preview received documents without having to download them first.""The product should provide integration with other solutions like Gmail or Outlook.""I would like to see the social sharing of blogs, announcements, or other news directly from the message corner.""Its capabilities to provide security features could be better for corporations.""Integrating Slack with calendar functions would be advantageous, allowing for the seamless scheduling of meetings within the platform.""The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks.""There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.""It could be more stable than one of its competitors."

More Slack Cons →

Pricing and Cost Advice
  • "Pricing is free to a threshold and then after that you have to license per user."
  • "It is the standard license which is part of many Office packets."
  • "We are satisfied with the price of this solution."
  • "If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost."
  • "If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."
  • "The pricing for Teams is very competitive."
  • "My understanding is that there are licensing fees, but I'm not sure how much they might be."
  • "It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint."
  • More Microsoft Teams Pricing and Cost Advice →

  • "We use the free version that does not have a license."
  • "The solution is expensive."
  • "It is less expensive than one of its competitors."
  • "It is an expensive tool. We pay 15 to 20 USD monthly per user."
  • "Slack is definitely worth the money."
  • "The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
  • "I would rate the tool's pricing a four out of ten."
  • "The solution is cheap in my country."
  • More Slack Pricing and Cost Advice →

    report
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    Questions from the Community
    Top Answer:The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.
    Top Answer:For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary… more »
    Top Answer:One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users… more »
    Top Answer:Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training… more »
    Top Answer:We could see improvement in Slack by having an integrated meeting tool. Currently, we rely on third-party integration tools like Zoom to schedule meetings. It would be much more convenient to schedule… more »
    Ranking
    Views
    5,109
    Comparisons
    2,040
    Reviews
    105
    Average Words per Review
    328
    Rating
    8.4
    Views
    2,499
    Comparisons
    1,079
    Reviews
    33
    Average Words per Review
    356
    Rating
    8.4
    Comparisons
    Symphony logo
    Compared 18% of the time.
    SharePoint logo
    Compared 16% of the time.
    ChatWork logo
    Compared 14% of the time.
    Chatter logo
    Compared 14% of the time.
    Atlassian Confluence logo
    Compared 13% of the time.
    Also Known As
    MS Teams
    Learn More
    Overview

    At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

    We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

    Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.

    Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

    Sample Customers
    Honeywll, AIRFRANCE, AccuWeather, Lilly
    Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Computer Software Company16%
    Manufacturing Company15%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Educational Organization62%
    Financial Services Firm8%
    Government4%
    Computer Software Company4%
    REVIEWERS
    Computer Software Company24%
    Marketing Services Firm13%
    Financial Services Firm13%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Educational Organization83%
    Computer Software Company4%
    Financial Services Firm3%
    University1%
    Company Size
    REVIEWERS
    Small Business34%
    Midsize Enterprise27%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise64%
    Large Enterprise29%
    REVIEWERS
    Small Business63%
    Midsize Enterprise13%
    Large Enterprise24%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise84%
    Large Enterprise11%
    Buyer's Guide
    Microsoft Teams vs. Slack
    March 2024
    Find out what your peers are saying about Microsoft Teams vs. Slack and other solutions. Updated: March 2024.
    772,649 professionals have used our research since 2012.

    Microsoft Teams is ranked 1st in Enterprise Social Software with 145 reviews while Slack is ranked 3rd in Enterprise Social Software with 68 reviews. Microsoft Teams is rated 8.2, while Slack is rated 8.4. The top reviewer of Microsoft Teams writes "Great for project planning and monitoring with easy communication capabilities". On the other hand, the top reviewer of Slack writes "A competitive solution that improves collaboration and productivity". Microsoft Teams is most compared with Atlassian Confluence, SharePoint, Symphony, Loom and Chatter, whereas Slack is most compared with Symphony, SharePoint, ChatWork, Chatter and Atlassian Confluence. See our Microsoft Teams vs. Slack report.

    See our list of best Enterprise Social Software vendors.

    We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.