We performed a comparison between monday.com and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Monday.com is a very organized and easy-to-use tool."
"The time savings alone is worth every penny and man-hour it took settings up the business profile."
"Performance has been good. Stability has been good."
"Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together."
"It is easy to use and our processes are much better organized and reviewed."
"We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place."
"The feature I have found most valuable is the automation aspect."
"I like the update feature. It's almost like you can replace email with it. You can communicate on a particular item within monday.com, and then you can see the history of who commented, when they commented, what they said, and the reply to what they said. It's much easier to follow up on a particular item than have a thousand emails going back and forth. In a big project, you can usually have a ton of emails. If you use monday.com as a communication tool, you can almost eliminate email and have better tracking on what was done, when it was done, and what was said about the items. That's probably my favorite feature."
"We rarely had issues with Zendesk."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The stability has been very good."
"Zendesk Support has a lot of good APIs."
"It is a scalable solution."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"We need to have conversations within the platform."
"Monday is one of the more expensive tools available."
"The inbox and notifications section is not great, therefore, we don't use the comments field to communicate with each other."
"We would like to connect with email solutions such as Outlook."
"The key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally."
"I find that I cannot customize my automation for Slack as much as I need."
"If I have 20 items that all have a deadline of 3/24, I'd love to be able to update them all at one time rather than individually."
"Monday.com can be improved by becoming even more simplistic in settings/layout."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"You couldn't give administrative access to new hires."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"The support team is time-consuming, and they don't find the answer to our problem."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The dashboard could be better."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
monday.com is ranked 1st in CRM with 222 reviews while Zendesk is ranked 17th in CRM with 57 reviews. monday.com is rated 9.4, while Zendesk is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Zendesk vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
