We performed a comparison between NETSCOUT nGeniusONE and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"It has versatility to correlate different traffic types and performance management statistics."
"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."
"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."
"The valuable features include packet analysis, packet capture, and [that] it's easy to use."
"Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on."
"The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful."
"The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down."
"The most valuable feature is visibility."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"Server uptime is its most valuable feature."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"New features are added often."
"The versatility of the solution is its most valuable feature."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"We are able to drill down and see what is going on in the system."
"The most valuable feature is the ability to manage the application flow."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data. They should really do more Q&A on the software stability before release."
"The solution is not easy to install."
"The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting."
"The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there."
"I would love to have them reassemble fragmented packets. That would be a very big plus in my book."
"Our biggest area of concern right now, supporting the applications, is that while NETSCOUT does a good job of monitoring the network and the applications, we need more visibility into system health and performance monitoring."
"Maybe the optics cost could be improved. It's not about the product itself, but the optics cost from other companies is very high, which affects the business. When you buy a $1 million product, you shouldn't be expected to pay $500,000 for support. So, support, operation, and professional services are very expensive. It's the main weakness."
"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"They should bring the pricing down to be more competitive."
"It would be nice if there were pre-made dashboards."
"The solution must provide better support for Azure Web Apps service."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
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NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. NETSCOUT nGeniusONE is rated 8.2, while New Relic is rated 8.6. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our NETSCOUT nGeniusONE vs. New Relic report.
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