We compared Netskope and Zscaler Internet Access based on our users' reviews across five parameters. After reading all of the collected data, you can find our conclusion below.
Netskope and Zscaler Internet Access are both highly regarded for their comprehensive data protection capabilities, advanced threat protection, and valuable insights provided by advanced analytics. However, user feedback for Netskope indicates a need for improvement in areas such as user interface, customer support, performance during high-traffic periods, and reporting capabilities. Zscaler Internet Access receives praise for its exceptional customer service, ease of use, scalability, and reliable performance. Areas for improvement noted for Zscaler include enhancing the user interface, addressing occasional connectivity issues, providing more customization options, and optimizing reporting and analytics features.
Features: Netskope's valuable features include comprehensive data protection, advanced threat protection, advanced analytics, and granular policy enforcement. Zscaler Internet Access offers robust security measures, efficient cloud-based architecture, comprehensive web filtering capabilities, and reliable performance.
Pricing and ROI: Netskope offers a straightforward setup with competitive pricing options and reasonable licensing terms. Zscaler Internet Access also provides a hassle-free setup at a reasonable price. Its licensing process is flexible and can accommodate various business needs. Netskope's ROI is attributed to improved security, data protection, visibility, threat detection, system integration, and cost savings. Zscaler's ROI focuses on network security, productivity, cost savings, ease of use, scalability, and reliable performance.
Room for Improvement: Netskope could benefit from a more intuitive interface, better customer support, improved performance during high-traffic periods, and more comprehensive reporting. Zscaler Internet Access should enhance the user interface, address connectivity issues, offer customization options, and optimize reporting and analytics.
Deployment and customer support: The initial setup phase of Netskope is quick, with the solution being deployed on the cloud. However, there are potential complexities and variations in setup time depending on customer needs. The implementation phase takes longer and requires coordination efforts. Deployment time ranges from a couple of weeks to three months. Zscaler setup can vary depending on factors such as the complexity of the setup, the number of users and locations, and the level of support needed. Some users reported that the initial setup was straightforward and easy, taking around 15 minutes to three days. Others mentioned that the deployment process took between six to eight weeks or even several months. Netskope is praised for its responsive, helpful, and attentive customer service. They offer prompt resolution to queries and knowledgeable assistance. Zscaler Internet Access provides exceptional customer service with prompt and helpful assistance. The support team is described as knowledgeable, responsive, and efficient in resolving issues or concerns.
The summary above is based on 50 interviews we conducted with Netskope and Zscaler Internet Access users. To access the review's full transcripts, download our report.
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The most valuable feature of Netskope is protection."
"I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust."
"The most valuable features were related to discovery, data protection, and ensuring compliance with regulations."
"The interface is good."
"It is a very scalable tool."
"The product's analytics part is pretty fine."
"The automation offered by the product is pretty solid."
"Technical support is pretty good."
"Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it."
"Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
"In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."
"For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."
"The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP."
"The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours."
"We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering."
"Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."
"I deduced two points: one for their feature modification and one for the feature maturity of the solution."
"Netskope needs to improve its stability."
"Netskope CASB can improve by working more similarly to a VPN technology instead of a proxy. They then could have visibility on the endpoint device. Most clients have some tools where they check the endpoint health or other things, such as the security posture, or if they want to access the resources. For example, if they should have antivirus running, this kind of posture check should be available but it is missing."
"The solution's implementations can be made much easier because, currently, it is complex in nature."
"There could be better integration with other solutions."
"Deployment and policy tweaking were two areas where improvement needs to be made."
"In terms of improvements, enhancing support, particularly for OEM support with quicker response times would be beneficial."
"They could provide more time for the onboarding the training of an IT person."
"It also needs better integration with other applications as well. There are some restrictions."
"The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible."
"An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it."
"Sometimes it's not easy to use during large deployments of workstations."
"The OS capabilities and WSL support could be improved."
"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."
"We'd like to have more plugins and integration."
Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 35 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Netskope is rated 8.4, while Zscaler Internet Access is rated 8.2. The top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Netskope is most compared with Prisma Access by Palo Alto Networks, Microsoft Defender for Cloud Apps, Cisco Umbrella, Forcepoint ONE and Skyhigh Security, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, FortiSASE and Forcepoint Secure Web Gateway.
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