We compared Oracle CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"CRM's performance is good, we've never faced any issues with it."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The most important feature is the ability to assign a plan using the manual close function."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"Oracle CRM helped us better understand the customer journey."
"Zoho CRM's best feature is its reporting."
"The solution has an efficient notification feature."
"It is customizable. We have customized the CRM according to our needs."
"The initial setup is pretty fast."
"The camera feature is valuable because it provides a look and feel."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"There are many features that capture customer data."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The product is not intuitive."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"It’s complex to customize the tool."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The product is complicated to use for new users."
"The initial setup is complex, it could be improved to be more simplified."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"This solution needs a more user-friendly interface."
"We'd like the solution to be less expensive."
"The solution's feature for forecast has limitations."
"I'd like the solution to offer more integrations with other products."
"Support could be more knowledgeable."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
Oracle CRM is ranked 8th in CRM with 35 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Oracle CRM is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM and Amdocs CRM, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24 and Microsoft Dynamics CRM. See our Oracle CRM vs. Zoho CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
