We compared Oracle Fusion Service and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Customers say Fusion Service is expensive. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"Oracle Service Cloud could improve the integration for older platforms."
"Everything is managed by Oracle, so they have security in place."
"Oracle Fusion Service offers good efficiency."
"The solution changes the way clients work to make it easier and faster."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The solution is completely cloud-based and very easy to access from anywhere."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"There are many extremely useful features."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"The most valuable features are the reporting and the custom codes."
"Contact records are most valuable."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Lacks the ability to deploy custom code for customization."
"The UI experience needs refinement to enhance user-friendliness."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The solution’s reporting could be improved."
"Oracle Service Cloud could improve the integration for older platforms."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"The tool's technical challenges vary depending on the requirements. When a new requirement arises, we must analyze the best approach to address it, whether through automation tools or coding. We encounter limitations such as the number of reports we can process or update, the queries we can write, and other similar constraints. Understanding when to utilize coding and when to rely on simple configurations is crucial."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"The high price of the product is an area of concern where improvements are required."
Oracle Fusion Service is ranked 8th in CRM with 30 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Pega CRM, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Oracle Fusion Service vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.