We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Commerce Cloud's best features include sales service and cloud marketing."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"It is a very flexible solution."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The solution is quite stable."
"The implementation team can customise the implementation to customer needs."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"We have found the B2B, B2C and D2C very valuable."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"The tool has good performance."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The tool supports multiple currencies."
"In the next release, Commerce Cloud should add CRM dashboards."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"There is space to have better communication with other kinds of platforms."
"The connection with Marketing Cloud should be improved."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"Needs better access to code and customizability of the solution."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"We would like more interaction from Salesforce about new versions."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"The support team should improve the response time."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The WCS management or content management is not that great."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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