We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboard maintenance is very good, and the tool doesn't get stuck."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The solution is very capable and user friendly."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I like the solution mostly for CMDB discovery."
"It has an intuitive UI with beautiful graphs and customizable maps."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"The solution allows you to configure and customize how you want to collect information from servers or other systems."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"The most valuable feature is monitoring."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"There are lots of great features and functionality within the solution."
"Lacks the ability to do its own monitoring."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The product needs to add a workflow insight tool."
"The initial setup phase was hard and could be made easier."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is room for improvement in the stability of ServiceNow."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The tool can be improved by including more detailed information to assist new users."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"I would like to see a more flexible mobile client, and better HA out of the box."
"The networking monitor is not too easy to work with."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
"For us, the initial setup was complex"
"Having a more customizable interface and dashboard would be an improvement."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 101 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ServiceNow IT Operations Management vs. Zabbix report.
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