We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"Splunk's dashboards are great."
"The solution is stable and reliable."
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"ITSI includes a feature called a glass table."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The glass tables are very helpful."
"The root cause analysis is very helpful for us."
"The observability is great and valuable."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"We currently lack log analysis capabilities in Splunk APM."
"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
"Splunk APM should include a better correlation between resources and infrastructure monitoring."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."
"The UI enhancements could be a way to improve the solution in the future."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"We have problems doing upgrades and operating alternate new versions."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Splunk ITSI consumes a lot of CPU resources."
"It would be good if an interface was included in the next release."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
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Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 13 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk APM is most compared with Sentry, Monte Carlo, Elastic Observability, Observe and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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