We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds."
"From the monitoring perspective, the ability to triage quickly is important, and the ability to alert and tell people where the problem is."
"It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better."
"We purchased some coaching sessions and utilized those, which were very useful."
"The proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us."
"It's great tool for building dashboards related to application performance."
"Being able to get down to the individual code level to see where transactions are taking time. It has helped troubleshoot issues immensely and other tools can't provide this."
"We are quite happy with the support that they have been providing."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The most valuable features are the service analyzer and Glass Tables."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The solution is easy to scale."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Alerts and episodes are valuable to me."
"Make it easier to define applications. E.g., provide an API for applications defined by REST services."
"I would like to see the Business Transactions made easier, so you can distinguish users and companies (this can get very hairy for a large multi-tenant application)."
"The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon."
"Our environment is very complicated anyway, so the initial setup was a bit of a struggle, but only because we have so many applications and JVMs that we have been working on for long time."
"We would like to see: * More Integration with cloud services * Simplified licensing * Single pane of glass view * Simplified reporting I* ntegration with ServiceNow and PagerDuty"
"Data streaming and dashboard loading can be improved to reduce dashboard latency."
"With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items."
"Adding people to alerts has not been very intuitive. That's really my only negative feedback."
"It was an intimidating tool for us to jump into at the beginning."
"I believe the refresh time should be faster."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"The solution should integrate more features in NEAP."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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