We performed a comparison between TeamViewer and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The implementation process is simple."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"Zoom is pretty safe and secure."
"It is a stable product."
"The most valuable feature is video conferencing."
"The initial setup was very easy...The solution is worth the money."
"The base infrastructure is robust."
"Compared to any other platform, Zoom has been very stable for meetings and conference calls."
"The screen sharing capability is useful for teaching."
"Easy to use whenever and wherever necessary."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"Voice communication and screen communication or face-to-face communication could be improved."
"The product can sometimes crash."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"A feature that they could add is chat with sound to talk."
"I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
"Zoom definitely has to be more secure, but I can't think of any anything else to change."
"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."
"The video quality of the free version might not be as good as the enterprise edition."
"I would like to see Zoom integrated with other third-party services."
"I can't speak to any aspect that needs improvement."
"If anything, the updates could be less frequent."
"While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. TeamViewer is rated 8.6, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Skype for Business, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, Cisco Meeting Server and GoToMeeting. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
